Warranty

All Steerage customers automatically have a 2-year warranty. If your bag has broken and fits our warranty conditions, email support@steerage.co and we'll help you out. For the nitty gritty, read below.

 

The STEERAGE limited lifetime warranty extends to the original purchaser, only, of the STEERAGE product. STEERAGE warrants that all STEERAGE products will be free from defects in workmanship and materials for two years, which STEERAGE hopes is long and full of joy.

If a defect occurs as the result of the product’s intended use according to the care instructions, we will repair, replace, exchange or refund, at our discretion, the defective product or feature of product. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.

 

Damages not covered by the warranty:

  • Normal wear, tear, material and feature fading
  • Loss or theft (we wish we could stop the bag stealer guys, but in the meantime keep your valuables close)
  • User error (i.e. using your STEERAGE product to keep a door open, harpoon a spaceship or drag across a lava stone field as you flee alien antelope)
  • Pen/ink spills, markers, tattoos, spray paint and other fun things can make your STEERAGE bag look supa-dupa cool, but it can damage the bag. Use your best judgement.

 

In order for your warranty claim to be approved, the following conditions must be met:

  • You must provide a proof of purchase (copy of receipt) as to the date of purchase from STEERAGE or from the authorized dealer;
  • You must have purchased the product directly from STEERAGE or from an authorized dealer;
  • You must have used the product only as intended and in accordance with the product’s care instructions and;
  • You must return the product to STEERAGE.