Frequently Asked Questions
HOW BIG ARE THE WEEKENDERS?
- Large Weekender: 20" x 10" x 13.5"
- Medium Weekender: 18" x 10" x 11"
WHAT FEATURES DO THE WEEKENDERS HAVE?
- Padded and zipped laptop pocket for 15" laptop
- Phone pocket for iPhone 8+ or smaller
- Large pocket for toiletries or water bottle
- Cord taco for headphones or chargers
- Outside "secret" pocket for easy access passport or wallet
- Inside secret pocket for your essentials
- Open outside pocket for quick grabs
- Removable signature Steerage webbed nylon strap
- Leather handles and shoulder straps
- Waterproof thick plastic zipper
HOW DO I TAKE CARE OF MY BAG?
We recommend applying a leather balm every 6 months, which will help the color and texture stay the same. If you're going to use the bag in rain or snow, we recommend you spray it with a protective spray. Keep in mind leather is not waterproof - if it's pouring rain, keep it at home!
WHERE DO YOU SHIP?
For now, we're only shipping in the USA. We do ship internationally for bulk orders. For questions or inquiries email firstname.lastname@example.org.
WHERE DOES YOUR LEATHER COME FROM?
We work exclusively with fair trade manufacturers. Our leather comes from Italy and is processed and colored with vegetable dye at a sustainable leather tannery. Our bags are made from a fair trade 100% eco manufacturer in Morocco.
WHERE CAN I BUY STEERAGE?
Our website! Keep your eyes open for pop-up stores and select wholesale opportunities.
We do consider select wholesale opportunities for Steerage. Check out our wholesale page to get in touch.
HOW DO I RETURN MY BAG?
If you decide within 14 days that your Steerage bag isn't for you, email email@example.com and we'll send you a free return label with directions. When we get the product back in our hands we'll issue you a full refund. Unfortunately we cannot accept returns of items you've had for more than 14 days.
HOW DO I EXCHANGE MY BAG?
Decide you're less of a blue and more of a red? It's cool with us. You can exchange within 14 days for whatever color you'd like. Just shoot us an email at firstname.lastname@example.org and we'll send you a free return label with directions. When we get the product back in our hands we'll send your new one. Unfortunately we can't accept exchanges of items you've had for more than 14 days.
HOW DO I USE MY TWO-YEAR WARRANTY?
If your bag breaks or has issues beyond normal wear and tear, email email@example.com along with photos of what's wrong. If you have a receipt or order number, include that as well.
From there, our quality experts will determine whether we repair your bag, replace your bag, or refund your purchase so you can buy a new product (if your product is discontinued or out of stock). Please note that to be as sustainable as possible, we will always try to repair before replace.